I have reached the end of the academic endurance event that I have been pursuing for the last 3+ years at QUT, Australia. Although the race was mine, there were a number of amazing people that I met along the way who helped me at pivotal times during this research.
If we shared a conversation at a conference in the last three years, exchanged ideas via email, had a chat walking the corridors of an airport terminal, or connected in any way, please accept my sincere thanks… I have learned, been inspired and discovered my passion. I look forward to continuing to share research and lessons about how to create meaningful and profitable experiences – both in, and out, of the airport – right here at inPlaneTerms.
…There are, however, a number of exceptional persons who have had a direct influence on the direction and quality of this research. My supervisory team at QUT’s School of Design, Prof Vesna Popovic and Dr Ben Kraal, have been unshakeable in their support since the start of my PhD journey. Their high standards and integrity, and weekly doses of inspiration were instrumental to the completion of this work and the ultimate form that it took. Thanks also to Dr Tristan Kleinschmidt, who was part of the supervisory team in the early phase of this journey.
The learning curve associated with the aviation industry is extremely steep. I am very much indebted to the generosity of the following industry experts who helped to flatten the gradient of this curve: Steve Tarbuck (CPH), Pawel Kolatorski (ZRH), Kiyoshi Goto (KIX), Kickie Hiller and Lars Forssell (ARN), Sek Min Foo (SIN), Teresa Motley (LAS), Shreemen Prabhakaran (DXB) and Geoff Hehir (BVN Architects). In particular, I am grateful for their hospitality, frank insights and shared passion for innovation and unorthodox thinking.
The data collection for this research was made possible through a joint ARC research project (LP0990135). Thanks to the collaboration of the partners, I was able to call Brisbane International Airport my working laboratory for over a year. In particular, thank you to Kelly Wilkes, Dennis Krause and Adrian Bannister from Brisbane Airport Corporation for their help and insightful feedback. Thanks are also due to the 199 participants who shared their stories and airport experiences with me.
Anna Harrison, Principles of Experience Design in Airport Terminals