Bob and Alice enter the restaurant and survey the scene. It is not their first time, and yet, they struggle to contain their excitement as their eyes dart across the mountains of food. Alice tests the elastic in her stretch pants and takes a moment to congratulate herself on her clothing choice. The waiter shows them […]
By Dan Wong, Assistant Professor, Aviation Management Prince Sultan University, Saudi Arabia In IATA’s recent March 2015 Air Passenger Market Analysis, the Middle East region was reported to continue experiencing strong growth in terms of both international and domestic air travel in terms of both Revenue-Passenger-Kilometers (RPK) and Available-Seat-Kilometers (ASK) above industry norms for the one-year […]
The learning curve associated with the aviation industry is extremely steep. I am very much indebted to the generosity of the following industry experts who helped to flatten the gradient of this curve: Steve Tarbuck (CPH), Pawel Kolatorski (ZRH), Kiyoshi Goto (KIX), Kickie Hiller and Lars Forssell (ARN), Sek Min Foo (SIN), Teresa Motley (LAS), Shreemen Prabhakaran (DXB) and Geoff Hehir (BVN Architects). In particular, I am grateful for their hospitality, frank insights and shared passion for innovation and unorthodox thinking.
A brilliantly fun solution to the problem of “lost items” at Schiphol Airport. Short video on YouTube.
The real value of Design training transcends the ability to incrementally refine the shape of staplers, orange juicers and the myriad of objects owned by the world’s “10%” This week, I have been at the Design Research Society’s 2014 conference in Umeå, Sweden. There were some outstanding presentations from an international audience “pushing the boundaries of […]
For the last three months, I have been 4 weeks away from finishing my thesis on the Principles of Experience Design for Airport Terminals. I am now fitter than I ever have been, have watched every rom-com produced in the last decade, and until today, I have been stuck in what felt like an infinite […]
…much of the glamour and innocent excitement of air travel has been lost in the march toward lower fares and greater security… Rust, Flying Across America, 2007 I think these two ladies just blew Rust’s theory out of the water. An & Ria’s #First flight #PaxEx #Magic
As cost pressures grip airlines, the way into wallets is via longer wait times and the allure of high-end shops, fine dining and exclusive lounge clubs… According to Anna Harrison, “In the near future, most passengers will be air-travel natives…The inexperienced, novice traveller will become a creature relegated to the pages of human history.” “Air-travel […]
This week marks the end of our Australian summer, as demarcated by the end of one school year and the start of another. Before settling in to the more regular rhythm of life between summers, I’m going to start 2014 with informal reflections on my experience as a guest in paradise… For me, the summer […]
A year of @inplaneterms … thank you for your interest and support, and look forward to continuing the blog in February 2014 … in the meantime, I wish you a happy holiday season, pleasant passenger experiences and much happiness in the new year! Anna