A brilliantly fun solution to the problem of “lost items” at Schiphol Airport. Short video on YouTube.
Resolving the data ownership and sharing issues is necessary… to support the future passenger experience… to realize efficiency in processing … to foster successful retail engagement. As an industry, we should look towards developing global aviation data standards and a distributed, cloud based delivery infrastructure. The “Airport Terminal of the Future” has been an important […]
Today, just about every airport has as their mandate to be the “best”. But what does this actually mean? Does it even make sense for every passenger terminal to strive to be shinier, bigger, faster and offer more retail opportunities than the next? In the race to be the best, airport terminals are slowly developing […]
by Andrew Cave | email@example.com There is beauty when something works and it works intuitively — Jonathan Ive Of the wide range of factors that influence a passenger’s time in the airport terminal, a key consideration is the passenger’s experience with wayfinding. As a departing passenger, the overriding focus is to get to the correct […]
This week, I rediscovered the joys of being a tourist in a foreign land. For a few glorious days, my senses were overwhelmed with the sights, sounds, flavors and curiosities of Osaka. As I reflected on my adventures in the city with colleagues from KIX, I had a private “Eureka” moment… let’s call it The […]
Despite a century of developments in terminal construction, there are as yet no universally accepted principles which can be used to confidently guide terminal design for passenger experience… The satisfaction, or lack thereof, that a passenger experiences in the airport is directly related to what their expectations are. It follows that if we can understand […]
by Dr Philip Kirk | firstname.lastname@example.org Most research about passenger experience is conducted from a managerial or operational perspective. In the various questionnaires and surveys carried out by airports, passengers are asked for feedback on areas that management regard as important to passenger. This may be, and often is, different to what is actually important […]
Design affects lives. Great designs do it in a way which is so subtle and complete that we take them for granted. Look around at the products you use each day, and how they have transformed the way you work and live: your iPhone, the takeaway coffee cup, wi-fi, sunscreen lotion, sliced bread… all examples […]
Imagine if air travel was simpler … a new approach to terminal design based on the core values of the passenger and the exploitation of industry standards. Presented at #PTE2013, Geneva.