Can airports provide ‘insanely great’ wayfinding experiences?

Posted on 1 CommentPosted in InPlaneTerms, Passenger Experience, Uncategorized

by Andrew Cave | ar.cave@qut.edu.au There is beauty when something works and it works intuitively — Jonathan Ive Of the wide range of factors that influence a passenger’s time in the airport terminal, a key consideration is the passenger’s experience with wayfinding. As a departing passenger, the overriding focus is to get to the correct […]

Pax Activities: What do they do in your airport?

Posted on 2 CommentsPosted in InPlaneTerms, Passenger Experience, Uncategorized

This content originally appeared in the Airports of the Future newsletter: Are Your Passengers Satisfied? The passenger experience is a critical aspect of airport business. When passengers have a good experience it influences their future travel plans and creates a sense of trust. On the other hand, passengers who have a negative experience form not […]